Privacy Policy

1. Introduction

Cloudnuro AI ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our platform. This Privacy Policy describes the types of information we may collect, how we use that information, and the choices available to you regarding our use of it.

2. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Contact information such as your name, email address, and company name when you submit a form, request a demo, or contact us directly.
• Account information such as login credentials and preferences when you register for an account.
• Usage data such as pages visited, time spent on our site, referring URLs, and interactions with features, collected automatically through cookies and similar technologies.
• Device and technical data such as browser type, IP address, operating system, and device identifiers.
• Content you provide such as documents, data sets, or other materials you upload to use our analysis features.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, support requests, and communications you initiate.
• Improving and personalizing our services, features, and user experience.
• Sending administrative information, service updates, and, where you have consented, marketing communications.
• Monitoring usage patterns and analyzing trends to enhance security and performance.
• Complying with applicable legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors interact with our content. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers and subprocessors who perform functions on our behalf, such as hosting, analytics, and customer support, under appropriate confidentiality and data protection obligations.
• Professional advisors, such as legal or financial consultants, where necessary.
• Authorities or third parties where required by law, regulation, or legal process.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality safeguards.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer personal information across borders, we take steps intended to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

11. Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page and revise the effective date accordingly.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Cloudnuro AI
Paulinenstraße 30, 70178 Stuttgart